Last updated: November 1, 2026
Who we are
Saponixsoap operates https://saponixsoap.com/. The website identifies 广东尼萨博尼克斯日化有限公司 as the brand owner, website operator and soap manufacturer. Contact us at inquiry@saponixsoap.com.
Information we collect and how we use it
When you request a quotation or contact us, we collect the information you provide, such as your name, business email address, WhatsApp number and project details. We use it to respond to enquiries, prepare quotations, communicate about projects and manage our business relationship.
We also use Google Analytics to understand website activity. Information collected may include pages viewed, approximate location, device information and interactions, subject to the website’s settings and your applicable choices.
Cookies and advertising measurement
The website offers a choice concerning optional OpenAI advertising measurement. Use the website’s Ad privacy choices control to review or change that choice. Google Analytics and other website services may use cookies or similar technologies. Your browser settings can also control cookies, although this may affect site functions.
Service providers and international processing
We use service providers to host and operate the website, deliver enquiry emails, measure website activity and support communications. These include Google Analytics, OpenAI advertising measurement and WhatsApp when you choose to use it. Our business operates in China, and service providers may process information in other countries. Their own privacy notices provide details about their practices.
How long we retain enquiries
For enquiries that do not become orders, our retention policy is to review and delete or anonymise the information within 24 months after the last substantive contact, unless a legal obligation or ongoing dispute requires longer retention. Order and accounting records may need to be retained for longer under applicable requirements. Backup copies may remain until they are replaced or deleted under the relevant backup cycle.
Your privacy requests
You may contact inquiry@saponixsoap.com to request access to, correction or deletion of personal information, or to ask about its use. Available rights depend on applicable law. We may need to verify your identity, and legal obligations or other applicable exceptions may limit a request. We aim to respond within 28 days and will explain if more time is needed.
When handling a deletion request, we will review the enquiry mailboxes and relevant working copies and delete eligible records. Backup copies are handled through the applicable backup cycle.
Contact and updates
For questions about this policy or your information, email inquiry@saponixsoap.com. We may update this policy as our practices change and will show the latest update date on this page.